What does Nom Nom mean by "fresh"?
At Nom Nom, we only use ingredients approved for human consumption. Each one is gently cooked separately to ensure it maintains its optimal nutrient capacity. No extrusion. No food that is prepared and frozen for six months before arriving at your door. We prepare real, good food for your dogs and cats that is delivered fresh to your door.
Our recipes are formulated and scientifically evaluated for nutritional balance by our veterinary nutrition experts, including not one but two Board Certified Veterinary Nutritionists (two of less than 100 in the country) and several PhD nutritionists. Not too shabby.
What ingredients and nutrients do you use?
We only use whole food ingredients, processed in the USA and fit for human consumption. The nutrients mix is developed by our on-staff Board Certified Veterinary Nutritionists and PhD nutritionists to ensure meals are completely balanced. Each recipe includes a custom mixture of Vitamin D, Vitamin E, Vitamin B1, Vitamin B2, Vitamin B12, Iron, Iodine, Zinc, Selenium, Copper, Manganese, Choline, and Taurine to work hand-in-hand with each whole food ingredient. Vitamin A is also included in our recipes for cats. Learn more.
Does your food meet AAFCO standards?
Our recipes meet or exceed standards set by AAFCO’s Dog and Cat Food Nutrient Profiles for all life stages.
Where is your fresh food made?
Every meal is prepared fresh in kitchen facilities we own and operate in Nashville, Tennessee and the San Francisco Bay Area. We never outsource your pet’s nutrition to third parties. We believe in taking care of each step of the process so we can inspect every ingredient, rigorously tested for safety, and provide only the highest quality meals from small made-to-order batches.
Do you provide samples of your fresh food?
How much does it cost to feed my pet fresh food?
Price depends on factors such as your pet’s age, weight, and activity level. We also provide cost savings for less frequent deliveries and offer a multi-pet discount. Get your personalized quote. If you’re interested in portion and cost saving options, contact us by email or by calling (415) 991-0669 and we’ll be happy to help create a customized plan for your pet.
How do shipments work and is your packaging environmentally friendly?
We offer free shipping across the 48 contiguous states. Every order is freshly prepared just days before arrival and contains individually portioned meals made for your pet’s needs. We ship on a regular basis so your pet never runs out of their healthy food. In an effort to reduce our carbon footprint — our boxes, meal packs, and premium insulating liners are all either recyclable or made from recycled materials and are designed to keep your pet’s meals fresh in transit.
Can I reschedule orders or cancel my account?
You can manage deliveries and reschedule upcoming orders in your account. To cancel your pet’s fresh food subscription, contact us by email or by calling (415) 991-0669.
We are not able to accept returns since our fresh meals are perishable. But if you don’t see the benefits of a fresh diet within 30 days of receiving your first order, please contact us by email within 30 days of receiving the order to request a full refund of your first order or explore other options to help. See our Terms of Service for more details on our Money Back Guarantee.
What are the perks to being a Nom Nom subscriber?
In addition to seeing the health benefits a fresh diet provides, Nom Nom subscribers:
I have a picky eater. How can I make sure my pet has variety?
After signing up, you’ll have the options in your account to receive multiple recipes in each delivery for an additional, flat $5 per order or to automatically rotate between recipes each delivery at no additional charge.
How do I know that your food is appropriate for my pet’s specific needs?
Every meal is pre-portioned using an algorithm developed by our team of pet health experts based on the most recent research in veterinary nutrition. We tailor for weight loss or weight gain goals and take into account your pet’s age, weight, and activity level to determine their approximate metabolism and caloric needs. But, as every pet is unique, please keep an eye on how they’re doing and let us know if they experience any unwanted weight gain or loss. Our knowledgeable team is always happy to work with you to adjust your pet’s portions.
Are your meals appropriate for pets with certain medical issues?
We don’t currently offer prescription diets for dogs or cats, but we’re happy to discuss your pet’s needs and work directly with our veterinary nutrition team to see if Nom Nom might be the right fit. We always recommend consulting with your veterinarian as they have your pet’s full medical history and best understanding for their specific needs.
Why feed Nom Nom over another diet alternative?
Unless you consult with a board-certified veterinary nutritionist, it’s hard to know if your pet is getting the exact nutrients they need. All our recipes are expertly formulated by our team of Board Certified Veterinary Nutritionists and PhD animal nutritionists. No need for you to put in the extra time, effort, or research. Additionally, our pre-portioned meals help ensure you’re always feeding the right amount without any guesswork or mental math.
